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Boarding Times

Faster boarding times and lower transaction times improve both the efficiency of services and their appeal to customers.

We use analysis of electronic ticket machine data to demonstrate the variations in boarding times for passengers with different ticket types, different fare collection methods and paying different fare values. This analysis can be used to optimise fare and ticketing products to keep transaction times to a minimum and ensure that changes to fares avoid negative unintended impacts such as reduced service reliability.

We also undertake on-bus observations to establish causes of prolonged transaction times which are not picked up from data analysis alone.

If you would like to discuss this with us please contact our office on 01772 204988 or send us an email.

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