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Transport Select Committee Commissions and Praises TAS Review of Concessionary Fares

The TAS Partnership welcomes the publication by The House of Commons Transport Select Committee (TSC) of a report commissioned from us reviewing fare concessions available on different modes of public transport in England (outside London).

Read the report here (pdf, 4 MB)

The research – Review of Reduced and Concessionary Fares in England Outside London was published on 31 October, 2019 and commissioned following the TSC’s Health of the Bus Market report. One conclusion of the TSC report was to look into concessionary fares as a future inquiry.

It defines a ‘concessionary fare’ as any fare reduced to below the adult level offered to particular groups of people. We primarily focused on:

  • Fares for older people and disabled people;
  • Fares for children (under 16) and young people;
  • Fares for families and groups; and
  • Travel by:
    • Bus;
    • National rail;
    • Light rail;
    • Community transport; and
    • Ferries.
  • “The main finding is one of inconsistency,” commented TAS Head of Operations Steve Warburton.

    The English National Concessionary Travel Scheme provides a statutory minimum level of free travel on local buses at specified times, yet pass availability varies widely from authority to authority in terms of time, mode and eligibility and, in particular, whether companion passes are offered to disabled passholders who cannot travel independently.

    Children and Young People, dependent upon whose bus they board, what time of day and where, must pay full adult fare at a range of ages between five and twenty-six and the percentage reduction, when offered, varies hugely. It is a myth that children universally ‘pay half fare up to age sixteen’. The vast majority of reduced fares for children and young people are commercial initiatives by the operators.

    Inconsistency prevails in the availability of tickets for families and group and the level of discount offered compared to buying separate tickets and in terms of the maximum number of people included in a ‘family’ or group. Even the nominally national ‘GroupSave’ ticket on National Rail is not offered by all train operators.

    “Enhancements to ENCTS and discretionary discount schemes for children and young people have been easy targets for councils looking at saving money” said TAS Senior Consultant, Matthew Moll, who managed the project. “This has added to the patchwork nature of discount availability,” he concluded.

    Welcoming the report, Louise Butcher, Policy Lead – Transport, for the House of Commons Library Research Service commented: “This is an useful and illuminating report showing what concessions are available, who they apply to and when and where they can be used – an invaluable resource for researchers going forwards.”

    For more information about TAS’ work on concessionary fares, click here or contact Matthew Moll on 01772 204988.

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    6th National Fares Survey on Bus Fares Kicks Off!

    The TAS Partnership has kicked off the sixth National Fares Survey which analyses bus fares and ticketing trends and is calling for interested operators to get in touch.

    The survey, which TAS began producing in 2009, is undertaken every two years and compares adult single, day and weekly tickets for most large operators in Great Britain using a sample of over 1,000 three-mile journeys. The report includes various analyses of the fares data including by operator, market and also region, and identifies emerging trends.

    TAS Senior Consultant, Matthew Moll, who is leading the project, said: “It is always a privilege to work on the National Fares Survey as it provides such a unique picture of bus fares across Great Britain. Setting changes in fare levels against inflation, changes in running costs and comparing average weekly bus fares and wages are three of the invaluable bench-marks we provide.”

    Matthew concluded: “As operators move with technology, so do we, and this year we are adding a new chapter looking at weekly mobile tickets. Many operators offer a discount for purchasing tickets via their apps rather than from the driver whilst others sell certain tickets only through their app.”

    If you are a bus operator who is not yet included in the report but would like to be, TAS would love to hear from you. Please call Matthew Moll on 01772 204988 or send him an email by mid-November.

    TAS intends to publish the report in early spring 2020. To view our previous National Fares Survey, please visit: National Fares Survey

    We also carry out numerous reviews of product and ticket sales to assist operators improve their business offer and levels of return and maximise patronage. To find out more about our fares and ticketing analysis, visit: Fares & Ticketing

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    Modern Slavery Statement© Copyright The TAS Partnership Limited 2016 The TAS Partnership Limited, Guildhall House, 59-61 Guildhall Street, Preston, Lancashire PR1 3NU | Tel: 01772 204988 A limited company registered in England and Wales Number 2929880, at the above address. Cookies on our websites: We use cookies to ensure we give you the best experience on our website. If you continue, we’ll assume that you are happy to receive all cookies on our website.

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    TAS Promotes Up & Coming Business Development Specialist

    The TAS Partnership is pleased to announce that Consultant and Business Development Officer John Porter has been promoted to Senior Consultant, after only one year with the company.

    John joined TAS in September 2018, having impressed at interview with his enthusiasm and ability to engage with people. Since then he has quickly taken to his role in business development, and is always “willing to push doors to find new ways for TAS to help and work for our industry” – whether through meeting current and potential clients, attending industry conferences or finding new project opportunities for TAS.

    Previously engaged in contract work specialising in accountancy projects at BAE Systems, John graduated with a degree in Information Systems which honed pragmatic and targeted problem-solving and solution-focused data analysis skills. Meanwhile, his charisma and patience lend themselves to building excellent rapport with clients and stakeholders.

    John has already been involved in a number of key projects including:

  • undertaking safety audits of Special Educational Needs transport;
  • taking forward passenger surveys for a municipal bus company; and
  • A market assessment for a multi-national company looking to increase its public transport operations.
  • Commenting on his time at TAS so far, John said: “The TAS team is fantastic and everyone is willing to pitch in to make things work. The genuine passion that my colleagues have in providing the best service we can is particularly motivating. As an SME we are an underdog in a field of larger consultancies; one of the challenges I enjoy most is making sure we stand out in that field as much as possible.”

    Steve Warburton, TAS Head of Operations, who helped to recruit John, praised him for his “energy, enthusiastic engagement and constant ability to ask ‘why’ and learn”.

    Explaining the reason for the promotion, Steve said: ”He has absorbed so many new projects, processes and tasks and often takes on responsibility for various areas without being asked and beyond our expectations.”

    TAS Managing Director, Sarah Huntley added: “In his first year, John has demonstrated a real commitment to the company and the aim is that he continues to develop his industry knowledge, skills and contacts, and moves towards a senior business development role.”

    Looking to the future John concluded: “I have had a few years with a lot of changes and I now want to settle down at TAS and build a career here. When I hear stories about TAS’s past, I feel we are now coming to a crossroads where there will be an opportunity to really push on as a company and do some great things.”

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    Modern Slavery Statement© Copyright The TAS Partnership Limited 2016 The TAS Partnership Limited, Guildhall House, 59-61 Guildhall Street, Preston, Lancashire PR1 3NU | Tel: 01772 204988 A limited company registered in England and Wales Number 2929880, at the above address. Cookies on our websites: We use cookies to ensure we give you the best experience on our website. If you continue, we’ll assume that you are happy to receive all cookies on our website.

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    Will Traffic Commissioner ruling lead to community transport operators being forced to choose PSV over permits?

    By TAS consultants John Atkins and Meera Rambissoon.The Welsh Traffic Commissioner has published an unprecedented judgement on a community transport (CT) operator in South Wales – taking away their section 19 and 22 permits due to contracts operated under them being judged as commercial.

    DANSA Ltd was called to a public inquiry in April this year to account for their use of section 19 and 22 permits for the delivery of local authority home to school contracts. The publication of the decision in August 2019 states that DANSA did in fact hold a PSV Operator Licence (‘O’ licence), but one which was not deployed for the contract work.

    Nick Jones, Traffic Commissioner for Wales, said that to continue to be exempt from operator licensing under EU Regulation 1071/2009, an operator must be “exclusively non-commercial” – a definition which in his view prevented CT operators competing for and holding home to school contracts, which he stated “tips the balance so that I cannot conclude that DANSA Ltd is exclusively non-commercial”. In effect, Jones concluded that DANSA Ltd must, therefore, be considered in part a commercial undertaking, and therefore no longer able to hold any permits – that is, if any of the operation is deemed commercial, then all of it is.

    Jones stated that: “guidance issued by the Department for Transport (DfT) indicates that an entity cannot hold both permits issued under sections 19 and 22 of the Transport Act 1985 and at the same time hold a PSV operator’s licence issued by the traffic commissioner.”

    We believe this ‘either/or’ absolute sets a new precedent and makes real the position set out in the DfT Guidance (a letter from the DfT’s Stephen Fidler, 31 July, 2017). It raises questions for a number of CTs. In DANSA’s case the choice has been made for them – all of its eighteen section 19 permits and fourteen section 22 permits are due to be revoked on 31 December 2019 on the basis that the CT will have geared up for a full PSV operation by then.

    Following the DfT’s announcement in 2017 that the permit system was to undergo wholescale review, many CTs have been planning to set up trading subsidiaries to host commercial operations under full PSV regulations as a means of using local authority contracts to support their core permit work.

    “But the stark choice for CTs with existing PSV licences has not perhaps been anticipated, and we think there are at least 50 CT charities who currently hold both permits and a valid ‘O’ licence, and require both types to continue their operations,” commented John Atkins, former community transport manager and Principal Consultant for TAS.

    “It’s not simply case of a CT charity setting up a trading company and then transferring its existing PSV licence to the new company – because this is not actually possible,” John added. “The new company has to apply afresh to the traffic commissioner for an ‘O’ licence, prove independent financial standing, and potentially face additional, extended and unwelcome scrutiny.”

    The TAS Partnership has been assisting CT operators to make strategic changes to their business models to reduce the current uncertainty they face. TAS has now developed a package of support and guidance for community transport operators who are faced with these very difficult challenges.

    For more information or guidance about any of these issues, please contact John Atkins, Principal Consultant at TAS, on 01772 204988 or email John.Atkins@TASpartnership.com

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    [dropcap]O[/dropcap]ur cherished friend & former colleague Chris Martin has died peacefully, with his wife Jacqui by his side, on Sunday 19 May 2019.

    Chris was diagnosed with Stage 4 Melanoma in November 2017 and as many know from his Twitter feed, Chris refused to give into this vicious disease, and fought with unending and staggering humour, vitality, resilience and heart-on-sleeve honesty well beyond the time the doctors told him he had left. In November 2017 he was given 12 months to live, 16 months later and he was still in the office, still fighting, still making us laugh and still contributing to our wonderful industry.

    Chris joined the TAS Partnership in July 2008 after an extensive career and many adventures in UK bus and rail management, starting with the Oxford Bus Company and continuing with appointments at Go-Ahead Group, Go North East, Thames Trains and Arriva North East. His most recent role at TAS was as our Business Development Manager, taking forward various aspects of commercial progress and developing or fostering client relationships.

    Chris’ passion for public transport and dedication to TAS was truly humbling and infectious and colleagues at TAS are extremely proud to have worked with, learnt from and been inspired by Chris.

    Our thoughts and love go out to Chris’ wife Jacqui Martin and his children Josie, Tom and Erin.

    On Thursday 30 May, 2.30pm we will be celebrating Chris’s life at West Lancashire Crematorium, L40 7SP on Thursday 30 May at 2.30pm.

    Afterwards there will be a gathering at The Walton Fox, PR5 6BZ from 4pm onwards, with buffet-style food being served after 4.30pm. For anyone needing accommodation, there is a Premier Inn right next to the Walton Fox.

    One of our industry friends is kindly lending us a bus for the day, in order to provide transport, please contact TAS Managing Director Sarah Huntley if you would like the details about this or any other aspect of the day. You can email her at sarah.huntley@taspartnership.com or call 01772 204988.

    Awareness & Donations

    Throughout his experience of cancer, Chris campaigned and worked to raise awareness and provide support for others. Chris didn’t want people to spend money on flowers so there will be a collection on the day, to go to Vine House Cancer Help, Preston or if you are not attending but would like to contribute, please contact Sarah as above.

    Chris will be sorely missed but so very fondly remembered.

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$(“.private-sector-service-select”).hide();<!– –> $(“.community-transport-service-select”).hide();<!– –> $(“.local-authority-service-select”).hide();<!– –> $(“.government-department-service-select”).hide();<!– –> $(“.planning-development-service-select”).hide();<!– –> $(“.other-service-select”).hide();<!– –> $(“.operator-selector”).show();<!– –><!– –> $(“.step-2”).removeClass(“active”)<!– –> $(“.step-3”).removeClass(“active”)<!– –> });<!– –><!– –><!– –> $(“#WizardReturns”).click(function() {<!– –> $(“.ReturnToServiceSelect”).toggle(0.1);<!– –> $(“.sector-service-select”).fadeToggle(“fast”, “linear”);<!– –> $(“.bus-service-select”).hide();<!– –> $(“.rail-service-select”).hide();<!– –> $(“.private-sector-service-select”).hide();<!– –> $(“.community-transport-service-select”).hide();<!– –> $(“.local-authority-service-select”).hide();<!– –> $(“.government-department-service-select”).hide();<!– –> $(“.planning-development-service-select”).hide();<!– –> $(“.other-service-select”).hide();<!– –> $(“.operator-selector”).show();<!– –><!– –> $(“.step-2”).removeClass(“active”)<!– –> $(“.step-3”).removeClass(“active”)<!– –> });<!– –><!– –><!– –> <!– –> <!– –> <!– –> // Sub Filter JS <!– –><!– –> $(“#BusMarketResearchFilterBtn”).click(function() {<!– –> $(“.service”).hide(1);<!– –> $(“.busMarketResearch”).fadeIn();<!– –> $(“#BusMarketResearchFilterBtn”).toggleClass(“active”)<!– –> $(“.step-3”).addClass(“active”)<!– –> });<!– –><!– –> $(“#BusSchedulingFilterBtn”).click(function() {<!– –> $(“.service”).hide(1);<!– –> $(“.busScheduling”).fadeIn();<!– –> $(“#BusMarketResearchFilterBtn”).toggleClass(“active”)<!– –> $(“.step-3”).addClass(“active”)<!– –> });<!– –><!– –> $(“#BusSavingsFilterBtn”).click(function() {<!– –> $(“.service”).hide(1);<!– –> $(“.busSavings”).fadeIn();<!– –> $(“#BusMarketResearchFilterBtn”).toggleClass(“active”)<!– –> $(“.step-3”).addClass(“active”)<!– –> });<!– –><!– –> $(“#BusTicketingFilterBtn”).click(function() {<!– –> $(“.service”).hide(1);<!– –> $(“.busTicketing”).fadeIn();<!– –> $(“#BusMarketResearchFilterBtn”).toggleClass(“active”)<!– –> $(“.step-3”).addClass(“active”)<!– –> });<!– –><!– –> $(“#BusPlanningFilterBtn”).click(function() {<!– –> $(“.service”).hide(1);<!– –> $(“.busPlanning”).fadeIn();<!– –> $(“#BusMarketResearchFilterBtn”).toggleClass(“active”)<!– –> $(“.step-3”).addClass(“active”)<!– –> });<!– –><!– –> $(“#BusEnvironmentFilterBtn”).click(function() {<!– –> $(“.service”).hide(1);<!– –> $(“.busEnvironment”).fadeIn();<!– –> $(“.suggested-services-text”).fadeIn(300);<!– –> $(“#BusMarketResearchFilterBtn”).toggleClass(“active”)<!– –> $(“.step-3”).addClass(“active”)<!– –> });<!– –><!– –><!– –><!– –> $(“#BusShowAllFilterBtn”).click(function() {<!– –> $(“.service”).fadeIn();<!– –> });<!– –><!– –> <!– –> <!– –> <!– –> <!– –> // Bus<!– –><!– –> $(“#bus-operator-service”).click(function() {<!– –> //Bus Service On Click<!– –> $(“.service”).show();<!– –> $(“.sector-service-select”).toggle();<!– –> $(“.bus-service-select”).fadeToggle(500, “linear”);<!– –> $(“.ReturnToServiceSelect”).toggle();<!– –> $(“.step-2”).toggleClass(“active”)<!– –> $(“.step-1”).toggleClass(“active”)<!– –> });<!– –><!– –> // RAIL <!– –><!– –> $(“#rail-operator-service”).click(function() {<!– –> $(“.service”).show();<!– –> //Rail Service On Click<!– –> $(“.sector-service-select”).toggle();<!– –> $(“.rail-service-select”).fadeToggle(500, “linear”);<!– –> $(“.ReturnToServiceSelect”).toggle();<!– –> $(“.step-2”).toggleClass(“active”)<!– –> $(“.step-1”).toggleClass(“active”)<!– –> });<!– –><!– –> // PRIVATE SECTOR <!– –><!– –> $(“#private-operator-service”).click(function() {<!– –> //Rail Service On Click<!– –> $(“.service”).show();<!– –> $(“.sector-service-select”).toggle();<!– –> $(“.private-sector-service-select”).fadeToggle(500, “linear”);<!– –> $(“.ReturnToServiceSelect”).toggle();<!– –> $(“.step-2”).toggleClass(“active”)<!– –> $(“.step-1”).toggleClass(“active”)<!– –> });<!– –><!– –> // Community Transport SECTOR <!– –><!– –> $(“#community-operator-service”).click(function() {<!– –> //Rail Service On Click<!– –> $(“.service”).show();<!– –> $(“.sector-service-select”).toggle();<!– –> $(“.community-transport-service-select”).fadeToggle(500, “linear”);<!– –> $(“.ReturnToServiceSelect”).toggle();<!– –> $(“.step-2”).toggleClass(“active”)<!– –> $(“.step-1”).toggleClass(“active”)<!– –> });<!– –> // LOCAL AUTHORITY <!– –><!– –> $(“#local-authority-service”).click(function() {<!– –> //Rail Service On Click<!– –> $(“.sector-service-select”).toggle();<!– –> $(“.local-authority-service-select”).fadeToggle(500, “linear”);<!– –> $(“.ReturnToServiceSelect”).toggle();<!– –> $(“.step-2”).toggleClass(“active”)<!– –> $(“.step-1”).toggleClass(“active”)<!– –> });<!– –> // GOVERTNMENT DEPARTMENT SECTOR <!– –><!– –> $(“#government-department-service”).click(function() {<!– –> //Rail Service On Click<!– –> $(“.sector-service-select”).toggle();<!– –> $(“.government-department-service-select”).fadeToggle(500, “linear”);<!– –> $(“.ReturnToServiceSelect”).toggle();<!– –> $(“.step-2”).toggleClass(“active”)<!– –> $(“.step-1”).toggleClass(“active”)<!– –> });<!– –> // PLANNING DEPARTMENT SECTOR <!– –><!– –> $(“#planning-development-service”).click(function() {<!– –> //Rail Service On Click<!– –> $(“.sector-service-select”).toggle();<!– –> $(“.planning-development-service-select”).fadeToggle(500, “linear”);<!– –> $(“.ReturnToServiceSelect”).toggle();<!– –> $(“.step-2”).toggleClass(“active”)<!– –> $(“.step-1”).toggleClass(“active”)<!– –> });<!– –> // OTHER SECTOR <!– –><!– –> $(“#Other-Service”).click(function() {<!– –> //Rail Service On Click<!– –> $(“.sector-service-select”).toggle();<!– –> $(“.other-service-select”).fadeToggle(500, “linear”);<!– –> $(“.ReturnToServiceSelect”).toggle();<!– –> $(“.step-2”).toggleClass(“active”)<!– –> $(“.step-1”).toggleClass(“active”)<!– –> });<!– –><!– –><!– –> // ACCESSIBILITY NAVIGATION ////////////////////////<!– –><!– –><!– –> $(“#increase_font”).click(function () {<!– –> $(“.desktop-body”).toggleClass(“font-increase”);<!– –> });<!– –><!– –> $(“#High_Contrast”).click(function () {<!– –> $(“.desktop-body”).toggleClass(“High_Contrast”);<!– –> $(“#High_Contrast”).toggleClass(“active”);<!– –> });<!– –><!– –> // SERVICE SEARCH FILTER ////////////////////////<!– –><!– –><!– –> $(“#myInput”).keyup(function () {<!– –> if ($(this).val()) {<!– –> $(“#myUL”).show();<!– –> $(“.service-find-help.service-find-help”).show();<!– –> $(“#service-grid-main”).hide();<!– –> }<!– –> else {<!– –> $(“#myUL”).hide();<!– –> $(“.service-find-help”).hide();<!– –> $(“#service-grid-main”).show();<!– –> }<!– –> });<!– –> <!– –> <!– –> // PROFILE TABS ////////////////////////<!– –><!– –>(function($) {<!– –> $(&#039;.tab ul.tabs&#039;).addClass(&#039;active&#039;).find(&#039;> li:eq(0)&#039;).addClass(&#039;current&#039;);<!– –><!– –> $(&#039;.tab ul.tabs li a&#039;).click(function(g) {<!– –> var tab = $(this).closest(&#039;.tab&#039;),<!– –> index = $(this).closest(&#039;li&#039;).index();<!– –><!– –> tab.find(&#039;ul.tabs > li&#039;).removeClass(&#039;current&#039;);<!– –> $(this).closest(&#039;li&#039;).addClass(&#039;current&#039;);<!– –><!– –> tab.find(&#039;.tab_content&#039;).find(&#039;div.tabs_item&#039;).not(&#039;div.tabs_item:eq(&#039; + index + &#039;)&#039;).slideUp();<!– –> tab.find(&#039;.tab_content&#039;).find(&#039;div.tabs_item:eq(&#039; + index + &#039;)&#039;).slideDown();<!– –><!– –> g.preventDefault();<!– –> });<!– –> })(jQuery);<!– –><!– –><!– –><!– –> // MEGA MENU<!– –><!– –><!– –><!– –><!– –> // SERVICE SELECTION GRID<!– –><!– –> // SERVICE SELECTION GRID<!– –><!– –><!– –><!– –> });<!– –><!– –><!– –></script><!– –>© Copyright The TAS Partnership Limited 2016 The TAS Partnership Limited, Guildhall House, 59-61 Guildhall Street, Preston, Lancashire PR1 3NU | Tel: 01772 204988 A limited company registered in England and Wales Number 2929880, at the above address. 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