Solutions

We deliver tailored passenger transport solutions which address a spectrum of challenges, and we are always happy to tackle new ones.

IN DEMAND SERVICES

Bus Networks

Analysis, models and practical solutions for every element of operating public transport service.

Commercial bus services – Our business was founded due to the need for commercial expertise in designing and developing bus networks, a need which continues today.

Park & Ride – Design planning and implementation as well as bidding support, marketing advice and modeling.

Tendered bus services – Supporting operators with the bidding process as well as tendered services impact on and integration with commercial operations.

Vehicle and crew scheduling – Assisting with the creation and improvement of timetables and rotas

Route Costing and PVR Calculations – Undertaking individual calculations or supporting the development of an operator wide model

Franchising and Enhanced Partnerships – Offering support with bid formulation and writing, legislation interpretation, cross boundary solutions and third sector provider involvement

Fares & Ticketing

Boarding Times – Using ETM data, traffic data and active observation to identify, document and improve problematic boarding times

Concessionary Fares – Supporting with all aspects of concessionary fares including; Scheme design, implementation and review; Day-to-day administration; Calculation of reimbursement rates; Independent auditing; DfT toolkits and official guidance; and negotiations and appeals.

ETM Analysis – Providing invaluable insight via analysis and mapping of sales, analysing ratios and ticket usage, passenger preferences and service/route trends to provide a better understand customers and revenue streams

Fares & Ticketing – Assisting with the overall offering and its communication, multi-operator and multi modal schemes, fares elasticities, government schemes and legislation, audits and compliance as well as modelling the impact of fare changes on patronage and revenue

Multi Operator Ticketing Schemes – Working in partnership with local authorities and bus operators on the development and administration of multi-operator ticketing schemes

Smart Ticketing – Advising on System specifications, Smart models, Toto, Fare capping and Bluetooth beacons

SERVICES

Public Sector Saving & Efficiencies

Advice and guidance on best use of public funds in line with national policies, statutory duties and local authority strategy.”

Demand Management – Working with local authorities to help manage the demand for and cost of transport services.

Supported Services – Supporting authorities to ensure maximum social value is achieved via spending on supported and socially necessary services

Grey Fleet (Vans & Pool Cars) – Reviewing employee travel arrangements to develop and help to implement changes which reflect environmental as well as financial concerns.

Home to School Transport – Work closely with authorities in all parts of the UK on all aspects of school and college travel (mainstream and SEND/ASL/ASN) to develop policies and practices that meet legal duties, best use public funds, ensure efficacy and improve children’s safety and independence.

Integrated Transport Units – We work closely with local authorities on all aspects of creating and managing integrated transport units as well as the wider organizational architecture.

In-house Transport Provision – Providing options on the approach too, support on the establishment of and as well as development and review approaches for, in house operations

Independent Travel Training – Supporting local authorities to devise, specify and introduce successful independent travel training schemes.

Non-Emergency Health Transport – Working alongside Non-Emergency Patient Transport Services (NEPTS) and other healthcare providers to provide hospital travel plan reviews, ‘Total Transport’ schemes and reviews of NHS non-emergency transport services.

Non-Statutory Transport Provision – Supporting Local Authorities in identifying where service provision is in excess of the legal requirement, assess its impact and assisting with policy improvements and the resulting practical changes to minimise legal challenges and implementation problems.

Procurement & Commissioning – taking a holistic view of procurement and commissioning processes to determine the best fit solutions and designing the route to its creation.

Rural Transport – Designing and supporting the implementation of countless initives to deliver rural transport opportunities, from local authorities and parish councils to community generated solutions.

Social Care Transport – Assisting local authorities with better ways of commissioning and providing social care journeys, identify opportunities for shared use of resources with focus on all aspects of passenger safety and wellbeing.

Taxi & Private Hire – Addressing quality standards, accessibility, procurement and performance monitoring, unmet demand and licensing frameworks

Architecture – Mapping and advising on achievable savings and efficacy’s via improved interdepartmental communications, practices and collaborative working

Social Value – Assessing the value of services being funded and ensuring the service meets strategic goals and equates to the best use of public funds in the current and potential future environment

Home to School Additional Needs Transport Safety Checks – Reviewing everything from safeguarding, commissioning and procurement processes to on-site spot checks to assess the safety procedures, standards and legality of providers.

Community & third Sector Transport

Supporting a wide variety of projects ranging from small car schemes to large social enterprises, in many different operating and funding regimes

Community Transport Governance – Providing Information, advice and bespoke Trustee Board development to help community transport operators ensure their governance arrangements are fit for the future.

Demand Responsive Transport – We have been involved in DRT services for the last thirty years, including commercial bus; commissioned taxis; community transport (including s22 and s19 community buses); car schemes; dial-a-rides and taxi-share

Mobility as a Service – Supporting with the introduction and integration of applications and artificial intelligence across a growing number of modes.

Shop Mobility – providing feasibility studies for shopmobility services and expert guidance to optimise delivery during the planning phase with significant, hands-on experience of setting up and operating highly successful shopmobility schemes

Taxi Card – advising commissioners and funders of taxi card schemes and provide valuable insight and practical assistance for establishing or improving them

Volunteer Car Services – With direct experience of many car schemes, particularly in relation to driver recruitment, and provide invaluable support for local authorities, NHS Trusts, rural development agencies, national charities and even village halls.

Blue Badges – providing advice and guidance on the management of the Blue Badge Scheme and have been engaged by the DfT to make recommendations to improve administration, assessment and enforcement practices.

Safeguarding – advising customers (both local authorities and operators) on achieving and maintaining best-practice safeguarding standards.

Policy & Governance

Building Bus Friendly Communities – Applying over 35 years of experience and expertise to the zero-carbon needs of tomorrow

Health & Safety Reviews – Providing both advice on and processes for, from full systems reviews to spot checking outside schools and on vehicle monitoring

Competition & Transport Law – Specific, technically informed advice in respect of road passenger transport provision for passengers with disabilities and medical conditions; competition aspects of public procurement; appropriate licensing and operation of taxi; private hire car; ambulance; Permit and PSV operations as well as unconventional modes.

Impartial Oversight/Critical Friend – Sense checking, scenario rationalisation and due diligence

National & Local Transport Policy – Advising and support central government and local authorities on matters as diverse as model bus service contracts, bus partnerships, ticketing schemes and competition compliance

Light Rail & Community Rail – Supporting projects from planning to review with scheduling, modal integration, patronage, promotion, fares, ticketing, forecasting and much more

Bid and applications – Assisting with all aspects of bids and applications from there preparation to critique and analysis

Business Cases – Full business case preparation using The Green Book and accompanying guidance

Market Analysis – The detailed understanding of the composition, sentiments and evolution of passenger transport we offer is Invaluable for both the public and private sectors.